Thank you for reaching out! I understand your situation.
For refund requests and account-related matters, please contact us via email at contact@esotericsoftware.com if you haven't already done so. Since you mentioned you've already sent an email from your registered account email address, our team will respond to you as soon as possible.
Please note that response times may be slightly longer during weekends and holidays. Rest assured that your refund request has been received and will be processed in due course.
We cannot provide account support through this public forum, so please wait for our email response. Thank you for your patience and understanding!
