• Bugs

  • JUST PURCHASED - SPINE DOESNT START

    الإنجليزية

hello,
I just bought a licence but it doesn't work.
I download and install, the icon appear on my desktop, I click it, but nothing happens.
I restarted my pc 3 times and from the Activity panel of windows I can't see any process related on spine.
I tried to install with administration permission and without it, but nothing!
If I click with administrator permission, the only thing that I see is the window asking me if I allow or not the softare to modify my disk.
I never been allowed to insert my licence number.
Working on a PC with windows 10 and lot of disk space.

Can you help me?

thanks
Ivan Venturi

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  • Iivan venturi

    • منشور رقم 2
    • تم التحرير
    • هذا المنشور باللغة الإنجليزية

    • Erika

    • منشور رقم 3
    • هذا المنشور باللغة الإنجليزية

    Buongiorno Ivan, (ci conosciamo da Lucca con Heartbit Interactive!)

    We have a handy troubleshooting guide at this link:
    Spine Troubleshooting

    Commonly it is an antivirus or firewall that will attempt to block Spine from running, if one is created, please do send us or post here a log. I saw you also sent us a mail, so you can follow up there if you are still experiencing problems.

    • Mario

    • منشور رقم 4
    • هذا المنشور باللغة الإنجليزية

    We've followed up via email. Previously installed software interfered with the Spine installation.

    2 أشهر لاحقا

    • AAdrien

      • منشور رقم 5
      • هذا المنشور باللغة الإنجليزية

      Hello, i have run into the exact same problem, while the trial worked just fine, the paid version doesn't start.
      The firewall and anti-virus have been triggered on and off without any changes.
      There is no Spine Log and oppening up the "Spine.Com" on cmd gave me this answer:

      "C:\Program Files (x86)\Spine>Spine.com
      Picked up _JAVA_OPTIONS: -Xmx6G
      Invalid maximum heap size: -Xmx6G
      The specified size exceeds the maximum representable size.
      Failed to create Java VM: -6"

      I have tried other methods but none seems to make it function whatsoever, i have yet to reach a solution.

      • Nate

      • منشور رقم 6
      • هذا المنشور باللغة الإنجليزية

      Looks like you have an environment variable _JAVA_OPTIONS. If you delete that, Spine.exe should work. You can also try this:

      set _JAVA_OPTIONS=

      Then:

      Spine.com

      Please note we just released a new launcher minutes ago, so you may need to download and reinstall (it will tell you).

      • AAdrien

        • منشور رقم 7
        • هذا المنشور باللغة الإنجليزية

        It worked just fine, thank you very much!
        I hope other people who have the same problem can find your message!